Support Premium
Utilisation
Everything You Get with Premium Support
Advanced Onboarding & Configuration
Get step-by-step guidance to set up and optimize advanced features for your workflows.
Accelerated & Discounted Roadmap Prioritization
Enjoy a 20% discount on roadmap prioritization and have your critical requests delivered up to 30% faster.
Dedicated Customer Success Manager
Benefit from a single point of contact who aligns strategy and execution to drive your success.
Monthly Check-Ins
Hold regular monthly meetings to review progress, realign goals, and adjust priorities.
Periodic Business Reviews
Participate in high-level sessions to analyze outcomes and plan your next strategic moves.
Proactive Optimization Insights
Receive early identification of improvement opportunities to maximize efficiency and ROI.
Custom Success Metrics Dashboard
Access a personalized dashboard that tracks the key metrics defined for your business goals.
Priority Escalation Path
Use a dedicated channel to escalate any critical incident quickly with full visibility.
24/7 Support Access
Get uninterrupted support, available around the clock, every day of the week.
3-Hour First Response SLA
Rely on an initial response within 3 hours—so you’re never left waiting.
Tailored Training & Documentation
Receive custom training sessions and documentation designed specifically for your team’s needs.
Multi-Channel Support
Connect via online meetings, email, or chat—use whichever channel works best for you.
