包含在所有计划中

高级支持

高级支持现已在所有计划中提供：更快的响应速度以及与我们的解决方案架构师的 1:1 交流时间。

Usage

Boutique

Clockwork

Fusion

Quantum

Pulsar

Quasar

Success Manager

-

Pooled CSM

Pooled CSM

Dedicated

Dedicated

Strategic Partner

Check-in Cadence

-

Quarterly

Monthly

Bi-Weekly Call

Weekly Call

Weekly Call

Business Review (QBR)

-

-

Annual Review

Annual Review

Quarterly Presentation

Quarterly Presentation

Feature Requests

Vote on Roadmap

2x Vote on Roadmap

2x Vote on Roadmap

4x Vote on Roadmap

8x Vote on Roadmap

Advisory Board

SOW Discount

-

5%

10%

15%

15%

20%

SOW Priotization
(% faster)

-

5%

10%

15%

15%

20%

Troubleshooting Mode

Async Only

Async Only

Async First
(Video if necessary)

Async First
(Video if necessary)

Async First
(Video if necessary)

Async First
(Video if necessary)

Intercom SLA (Target)

Best Effort (< 24h)

Standard (< 12h)

Priority (< 4h)

VIP (< 3h)

VIP (< 3h)

Instant (< 2h)

Escalation Pathway

-

-

After 48 hours

After 24 hours

After 12 hours

After 12 hours