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Get StartedUsage
Boutique
Clockwork
Fusion
Quantum
Quasar
Success Manager
-
Pooled CSM
Pooled CSM
Dedicated
Strategic Partner
Check-in Cadence
-
Quarterly
Monthly
Bi-Weekly Call
Weekly Call
Business Review (QBR)
-
-
Annual Review
Semesterly Review
Quarterly Presentation
Feature Requests
Vote on Roadmap
2x Vote on Roadmap
4x Vote on Roadmap
8x Vote on Roadmap
Advisory Board
SOW Discount
-
5%
10%
15%
20%
SOW Priotization
(% faster)
(% faster)
-
5%
10%
15%
20%
Troubleshooting Mode
Async Only
Async Only
Async First
(Video if necessary)
(Video if necessary)
Async First
(Video if necessary)
(Video if necessary)
Async First
(Video if necessary)
(Video if necessary)
Intercom SLA (Target)
Best Effort (< 24h)
Standard (< 12h)
Priority (< 4h)
VIP (< 2h)
Instant (< 1h)
Escalation Pathway
-
-
After 48 hours
After 24 hours
After 12 hours
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