모든 플랜에 포함됨

프리미엄 지원

이제 모든 플랜에서 프리미엄 지원이 제공됩니다. 더 빠른 응답과 솔루션 아키텍트와의 1:1 시간을 누려보세요.

Usage

Boutique

Clockwork

Fusion

Quantum

Pulsar

Quasar

Success Manager

-

Pooled CSM

Pooled CSM

Dedicated

Dedicated

Strategic Partner

Check-in Cadence

-

Quarterly

Monthly

Bi-Weekly Call

Weekly Call

Weekly Call

Business Review (QBR)

-

-

Annual Review

Annual Review

Quarterly Presentation

Quarterly Presentation

Feature Requests

Vote on Roadmap

2x Vote on Roadmap

2x Vote on Roadmap

4x Vote on Roadmap

8x Vote on Roadmap

Advisory Board

SOW Discount

-

5%

10%

15%

15%

20%

SOW Priotization
(% faster)

-

5%

10%

15%

15%

20%

Troubleshooting Mode

Async Only

Async Only

Async First
(Video if necessary)

Async First
(Video if necessary)

Async First
(Video if necessary)

Async First
(Video if necessary)

Intercom SLA (Target)

Best Effort (< 24h)

Standard (< 12h)

Priority (< 4h)

VIP (< 3h)

VIP (< 3h)

Instant (< 2h)

Escalation Pathway

-

-

After 48 hours

After 24 hours

After 12 hours

After 12 hours