Onboarding & Implementation

Usage

Boutique

Clockwork

Fusion

Quantum

Pulsar

Quasar

Ideal Profile

Solopreneur / Single Dept

Efficiency Agency

Tech-Heavy / Connectors

Strategic Mid-Market

Global / Complex Org

Setup Fee

$950

$2500

$4500

$8000

Custom ($15k+)

Time Cap

14 Days

30 Days

60 Days

90 Days

180+ Days

Project Manager

Implementation Team
(Async)

Implementation Team
(15 min Weekly Sync)

Implementation team
(30 min Weekly Sync)

Dedicated PM

Kick-off

30 Min Video

45 Min Video

60 Min Video

60 Min Strategy Session

2x (60)
Min Strategy Sessions

PM Training

1 Session

2 Sessions

3 Sessions

4 Sessions (Custom)

Train-the-Trainer

Linguist Training

Video Only

1 Session

2 Sessions

Dedicated Webinars

Org Unit Setup

up to 5 Org Unit Setup

up to 10 Org Unit Setup

up to 20 Org Unit Setup

up to 50 Org Unit Setup

As much as needed

User setup

Up to 30 users

Up to 80 users

Up to 150 users

Up to 300 users

As much as needed

User Groups Setup

Not Included

Up to 2 User Groups

Up to 3 User Groups

Up to 4 User Groups

Up to 10 User Groups

Assisted TM Migration

Self-Service

Assisted up to 10 TMs

Assisted up to 30 TMs

Assisted up to 50 TMs

Complex / Sanitization

Assisted TB Migration

Self-Service

Assisted up to 10 TBs

Assisted up to 20TBs

Assisted up to 30TBs

Assisted up to 50 TBs

Terminlogy Kanban Workflow Setup

Video Only

1 Session

2 Sessions

3 Sessions

Integrations

Not Included

Standard Setup

Advanced Config Support

Solutions Engineering

Graduation

30 Min Call

60 Min Executive Review

QBR Style Review

Support

Included

Dedicated Support Oversight through Implementation Team

Customer Advisory

1 hour

4 hours

10 hours

30 hours

60 hours

Everything You Get with Premium Support

Advanced Onboarding & Configuration

Get step-by-step guidance to set up and optimize advanced features for your workflows.

Accelerated & Discounted Roadmap Prioritization

Enjoy a 20% discount on roadmap prioritization and have your critical requests delivered up to 30% faster.

Dedicated Customer Success Manager

Benefit from a single point of contact who aligns strategy and execution to drive your success.

Monthly Check-Ins

Hold regular monthly meetings to review progress, realign goals, and adjust priorities.

Periodic Business Reviews

Participate in high-level sessions to analyze outcomes and plan your next strategic moves.

Proactive Optimization Insights

Receive early identification of improvement opportunities to maximize efficiency and ROI.

Custom Success Metrics Dashboard

Access a personalized dashboard that tracks the key metrics defined for your business goals.

Priority Escalation Path

Use a dedicated channel to escalate any critical incident quickly with full visibility.

24/7 Support Access

Get uninterrupted support, available around the clock, every day of the week.

3-Hour First Response SLA

Rely on an initial response within 3 hours—so you’re never left waiting.

Tailored Training & Documentation

Receive custom training sessions and documentation designed specifically for your team’s needs.

Multi-Channel Support

Connect via online meetings, email, or chat—use whichever channel works best for you.